How Does Online Tax Australia Work?

how-does-online-tax-australia-workOur simple, streamlined online tax return process includes just three quick and easy steps:

  1. Answer a series of simple ‘Yes’ or ‘No’ questions.
  2. Enter your information into our user-friendly worksheets.
  3. When you are comfortable, submit your return for review and lodgement by our qualified, experienced tax agents.

Free Trial Access: Should you complete a return and decide not to submit it for review and lodgement by us then no fee is payable.

There is no pressure to complete your tax return in one sitting. If you have questions or require additional information, simply click on the ‘Save and Log Out’ option. You can come back to your return at a future time. This gives you the opportunity to contact us to discuss any questions or collect any missing information, prior to submitting your tax return.

Once your return is submitted with us, our tax agents will undertake a comprehensive review. If we have any questions or items requiring clarification, we’ll contact you direct. Rest assured, there is no additional cost involved for our review service. Finally, we lodge your tax return with the Australian Taxation Office (ATO).

Our support services are available all year-round to assist you with any questions or ATO related issues. You can count on year-round peace of mind with OTA.

Our Services

We offer a range of service options designed to meet each individual’s need. For most customers, our Gold Service provides all you need to complete and lodge your tax return. Our Gold Plus Service includes an ATO portal checking service, enabling our tax agents to access the ATO database to check and confirm specific tax information on your behalf.

Alternately, our Premium Service provides a one-on-one phone consultation with one of our experienced, qualified tax agents to discuss your return, answer questions and provide advice regarding possible deductions and rebates.

Whichever option you choose, you can rest assured that your tax return has been reviewed by a tax agent before being lodged with the ATO.


Our Gold Option delivers comprehensive online tax return preparation, review, lodgement and support service all for a FIXED, affordable tax-deductible fee.

Our low-cost fees are:

  • $49 for all individual tax returns
  • $64 for tax returns including a rental property
  • $69 for tax returns including a sole business schedule

Every return is reviewed by a highly qualified tax agent before it is lodged with the ATO. Plus, you can utilise our support services any time during the year.

Gold Plus: Portal Check

Not sure how to find Centrelink payment details (such as Newstart), interest income received in your bank accounts, dividends received from shareholdings, or your HECS/HELP debt balance?

If ‘Yes’, then our Gold Plus ATO Portal Checking service is made for you. For a small $10 fee, our team of experts will log into the ATO portal on your behalf to confirm all available ATO data. We will correct your tax return information where required before it’s lodged with the ATO to ensure it is accurate.

Premium: Tax Agent Consultation

If you’re looking for even more comfort, or a chance to chat with a tax agent before your return is lodged, then our Premium Service is for you. This includes a 20 minute telephone Tax Agent Consultation Session with an expert agent who will:

  • Review the return with you and answer any questions you may have.
  • Provide advice to maximise your tax deductions.
  • Check and confirm information against your ATO Portal report.
  • Provide tips and advice, making future tax returns easier.

Statistics show the additional $49 fee for the premium service is money well spent, with the fee regularly offset by an improved tax outcome.


Gold Gold Plus Premium
In-depth tax return review by professional, qualified tax agent
Year-round advice and support for all tax-related issues
Unlimited payment summaries, deductions, dividends, share sales
ATO Portal Check
Tax Agent Consultation Session (20 minutes, over the phone)*
Fixed price fee: INDIVIDUAL RETURNS $49 $59 $98
Fixed price fee: RETURNS WITH A RENTAL PROPERTY** $64 $74 $113
Fixed price fee: RETURNS WITH SOLE BUSINESS SCHEDULE $69 $79 $118


Software and Operating System FAQs

How do I delete an item?

Deleting an item from your tax return couldn’t be easier. In fact, there are two ways to delete an item:

  1. If you are in the form you wish to delete, simply click on the ‘delete this page’ button at the bottom of the screen.
  2. If you’re not in the form that you wish to delete, simply navigate to the summary page and then click on either the ‘Delete Item’ or ‘Delete Section’ button, which are located right next to each item.

How do I add a section to my return that is not presently there?

It’s very easy to add a section to your online tax return. Follow these three simple steps:

  1. Navigate back to the Interview section, by clicking on the ‘Interview’ tab at the top of the screen.
  2. Once in the Interview tab, you’ll need to locate the interview section in which the relevant question is located, and change your answer from ‘No’ to ‘Yes’.
  3. Then, make sure that you click on ‘Continue’ at the bottom of the screen to save your changes.

Why is the Online Tax Australia postal address on my return (rather than my personal address)?

Don’t be alarmed if you notice the postal address of Online Tax Australia on your tax return. If you have opted for our fee to be deducted from your tax refund (rather than having to be out-of-pocket and pay us upfront), then it will be our address that appears. This is because your assessment and tax refund from the Australian Taxation Office (ATO) will be mailed to us first. We then check the assessment for you, match the refund transfer from the ATO, deduct our fee, and then immediately transfer the balance of your refund into your nominated bank account.

After all, we promise to deliver the maximum possible tax return within just 14 days, at an extremely affordable, fixed price (that is completely tax deductible).

What happens if I answer a question incorrectly? Can I change it?

Nothing happens. People make mistakes. So, we’ve made sure that you can review the information in your online tax return at any time throughout the process. That way, if you happen to spot any errors, you can correct them very easily along the way.

We also have a very thorough, powerful validation engine that double-checks all the data you enter into your online tax return. Plus, our experienced, professionally qualified, transparent team of accountants undertakes a thorough audit of every single tax return lodged through our system. All these checks and balances ensure that you cannot possibly lodge an invalid tax return.

Can I set up multiple tax return accounts for other members of my family with just the one email address?

Yes. You sure can. Simply click on ‘Get Started’ in the homepage and proceed through the interview section. Enter your email address and then make sure that you enter in a different password for each new family member. Having a different password for each new family member is required as it will help us identify one account from another.

NB: Are there any other FAQs that should be included on this page? I imagine that you receive lots of queries on how to use the software.

Contact Online Tax Australia for All Your Online Tax Return Needs

If you’ve been searching for an experienced, professionally qualified, transparent accountant to take care of all your online tax return needs, then contact the friendly team at Online Tax Australia today: